Refund & Cancellation Policy

1. Rooms & suites

Flexible rates: free cancellation until 48 hours before arrival — refund lands back on the same card within 5–10 business days. Inside 48 hours we charge the first night and refund the rest. Advance-purchase rates are non-refundable, but we can usually move the dates once if plans change — call before the cancellation deadline and we'll do our best.

2. Spa & dining

Spa treatments and the couples retreat cancel free up to 24 hours ahead; inside 24 hours it's 50% of the booking. Restaurant deposits for groups of 8+ are refundable up to 72 hours before the reservation.

3. Weddings & events

Venue hire runs on a sliding schedule written into your contract: more than 9 months out, the deposit is refunded minus a $500 admin fee; 3–9 months, 50% of the deposit; inside 3 months the deposit is held but can move to a new date within 12 months once.

4. Gaming promotions

Promotional chips, free-play credits and comps have no cash value and aren't refundable or transferable. If we cancel a tournament, buy-ins are refunded in full to the original payment method.

5. How refunds are paid

Always back to the original payment method — card refunds take 5–10 business days depending on your bank. To request one, email veranoresort@gmail.com with your confirmation number, or call +61 7 5524 9699. The full booking rules live in our Terms & Conditions.