Privacy Policy

1. What we collect

When you enquire, book or check in we ask for the usual: name, email, phone number, arrival dates and payment details. If you join the players club on the casino floor we also record your membership tier and play preferences — that's how the comps and credits find you. Our CCTV covers public areas for safety, which is standard for any licensed venue in NSW.

2. How we use it

Your details exist to run your stay: confirming bookings, charging the card you gave us, remembering that you like a high floor and a late checkout. With your permission we'll send occasional offers — a midweek rate, a new menu launch, a tournament weekend. Every email has an unsubscribe link that actually works.

3. Who we share it with

Only the people who need it to deliver your stay: our payment processor, the booking engine, and regulators where NSW liquor & gaming law requires it (for example, identity checks on the gaming floor). We don't sell guest data. Full stop. We don't rent it, swap it or 'share it with partners for marketing' either.

4. Security & retention

Card details are tokenised by our payment provider — we never store raw card numbers. Guest profiles are kept for seven years to meet Australian tax and licensing rules, then anonymised. Access inside the resort is role-based: housekeeping doesn't see your email, marketing doesn't see your folio.

5. Your rights

You can ask for a copy of everything we hold about you, ask us to fix it, or ask us to delete it where the law allows (licensing records have minimum retention periods we can't waive). GDPR-equivalent rights apply for EU guests — see our Legal & GDPR page for the detail.

6. Contact the privacy team

Email veranoresort@gmail.com with 'Privacy' in the subject, call reception on +61 7 5524 9699, or write to Verano Resort Pty Ltd, 29 Chestnut Dr, Banora Point NSW 2486. We answer within five business days — usually faster.